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How We Handle Your Account Information

Your account details and payment information stay secure with us. We explain exactly what data we collect, how long we keep it, and what rights you have over…

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yaar win How We Handle Your Account Information
PRIVACY ASSISTANCE

Contact Us About Your Data

Account Support Reach our support team via the in-app help menu or web chat.
Data Access Requests Want to see all data we hold on you?
Withdrawal & Deletion You can request account closure and data deletion at any time.
SECURITY & PROTECTION

How We Protect Your Information

Encryption & Storage

All data in transit uses SSL encryption. Your JazzCash, Easypaisa and Raast payment details are tokenised—we never store full card…

Cookies & Tracking

We use cookies to keep you logged in and remember your preferences.

Third-Party Sharing

We share data only with payment processors, fraud-detection partners, and compliance authorities where the law requires it.

Account Verification

We verify your identity using documents you upload during account setup.

Data Retention

Active account data is kept for the life of your account plus one year after closure.

Your Privacy Rights

You have the right to access your data, correct inaccuracies, request deletion where permitted, and object to certain processing.

Privacy & Data Questions Answered

Yes. Your JazzCash transaction details are encrypted end-to-end and processed through secure payment gateways. We never store your full wallet credentials; only a token linked to your account is kept. Payment data is separate from your gaming profile.

No. We do not sell or share your personal data with other operators, marketers, or external platforms. Data sharing occurs only with payment processors, fraud-prevention services, and compliance authorities where required by law.

We retain account data for one year after closure for compliance and dispute resolution. Transaction records tied to JazzCash, Easypaisa and Raast payments are kept per each provider's requirements, usually 7 years for regulatory purposes.

Submit a deletion request via our support team. We will remove your personal data where the law allows. Some transaction records must stay for anti-money-laundering compliance. We'll specify which data is deleted and which must be retained.

Yes. We use essential cookies to keep you logged in and remember your account settings. Analytics cookies help us understand site performance. You can disable non-essential cookies in your browser settings or our privacy banner.

Identity documents you upload during verification are encrypted and stored in a secure vault. Access is strictly limited to compliance and fraud-prevention staff. Documents are deleted after one year of account closure as per our retention policy.

Yes. Log into your account, go to Privacy & Security, and select View My Data. You'll see your profile, contact details, transaction history, and device logs. We aim to deliver the complete record within 10 business days.