Frequently Asked About Our Terms
Yes. Before your first withdrawal, we ask for a photo ID and proof of your payment method (a bank statement or utility bill). This protects your account and prevents fraud. Verification usually takes 2–4 hours once documents are uploaded. You can continue playing and depositing while verification is pending.
You can withdraw to any payment method you've verified, regardless of how you deposited. However, many players prefer to withdraw to the same method they used for deposits, as some payment providers match inbound and outbound transfers for faster processing.
Deposit and withdrawal limits depend on your payment method and account status. JazzCash, Easypaisa, Raast and Bank Transfer each have their own daily caps. Check your wallet settings for your exact limits. Contact support if you need to increase your withdrawal limit.
Notify support immediately via live chat or email. We'll freeze your account and review transaction history. If an unauthorised deposit or bet is confirmed, we'll investigate and reverse fraudulent charges where appropriate. Never share your PIN or one-time password.
You can suspend or close your account from settings. Any remaining balance stays yours and can be withdrawn. Closed accounts are archived after 12 months. You can request a full data export before closure. Re-opening a closed account follows standard verification again.
Withdrawals are processed the same business day you request them. JazzCash and Easypaisa transfers usually arrive within 30 minutes to 2 hours. Bank Transfers may take 1–3 business days depending on your bank. Raast transfers clear within the same hour in most cases.
Check your wallet history first to confirm the transaction ID and status. If funds didn't arrive, provide your transaction ID to support with details of the issue. We investigate and either re-send the transfer or restore your wallet balance within 48 hours.
